In addition to the sampling of articles below, CustomerLAB professionals are widely quoted and can be searched in trade and national business press archives including The Globe & Mail and BNN TV as well as blogs, facebook and twitter.

Download Customer-centered staff posters free:

• English
• Français

Pharmacy Business / Frontshop magazine:

• Licence to Linger: Gender sensitivity
• Licence to Linger: Enticing female customers

The Secured Lender (Magazine of Commercial Finance Association, New York):

• Lenders and the Growing Power of the Big-Box Retailers

Your Convenience Manager

• Customer-centredness is Routine
• The Head Heart Foot Method
• The Customer Meeting
• Don't sell stuff, satisfy customer needs!
• Outmanoeuvring the Big Guys!

Canadian Grocer

• Managing balance sheet hot buttons