CustomerLAB Company Highlights
Maximize value - Boost productivity
Productivity – Founded in 1994, CustomerLAB provides advanced performance improvement services to clients across North America . The firm specializes in cutting operating costs and boosting profitability.
CustomerLAB is staffed by 20 subject matter experts and partner companies using the most sophisticated tools and operating practices. We use no juniors – all personnel are seasoned, senior practitioners. The firm also leads the US retail and service industry practices of Trimingham Americas, a New York / Boston based consultancy specializing in turnaround and refinancing.
CustomerLAB services include:
- Lender & investor diligence
- Post merger integration
- Turnaround & crisis management
- Strategic planning
- Marketing, advertising, customer service efficiency
- Operations Audits
- Out-sourced location analysis/ GIS
- Activity based costing and financial controls
- Supply chain efficiency
Pay for performance – Since many CustomerLAB initiatives involve hard-cost reductions and profit increases, the firm often shares risk with clients by accepting a portion of compensation in the form of a percent of savings or other gain-sharing methods.
Sectors served include:
- Retail
- Consumer goods
- Health care
- Technology
- Marketing
- Public service
CustomerLab Clients
CustomerLAB specialists and Trimingham affiliates have served clients including: A&P, Revco Drug Stores (now CVS Pharmacy), Pharmasave Drug Stores, Sobeys, Loeb, Loblaws, Bata Shoes, Athlete’s World, Clio/Oz Jewellery, SEARS, Bay Optical, Roots Watches, Bravado! Designs Intimate Apparel, MEDVISIT Doctors Housecall Service, GlaxoSmithKline, Bayer, AstraZeneca, Janssen-Ortho, Alza, IMS Health, Bay Optical, Community & Social Planning Council of Toronto, Service Merchandise Inc., Proffitt’s Department Stores (now Saks), McRae’s Department Stores, Fuji Photo, World of Science Stores, IBM, whodunet technologies, GE Capital IT Solutions; GM Dealer Marketing Assoc, Toyota DMA, OGR Services (St. Louis; world’s largest funeral assoc), Kleen Brite Labs (#2 PL cleanser supplier in U.S.), Brick Brewing, Saffer Retail Advertising, Rapp Collins Worldwide. CustomerLAB is a member of The National Retail Federation and the Retail Advertising and Marketing Association.
Comments:
"I can only remember two occasions where I thanked an outside consultant because their guidance had a significant impact on the overall success of the organization. The results were phenomenal gains throughout our system. The number of our stores increased from 176 to 279 and our system-wide revenues increased from $375 million to $516 million. Jim is tenacious, Jim is challenging, Jim does good work!
I wouldn't hesitate to use Jim again."
-- Brad Bond CEO, Pharmasave National Ltd.,
“Jim worked closely with the management teams of both our existing portfolio company and our newly acquired holding and earned the respect of everyone involved in the project. The end result was a thoughtful and comprehensive plan that resulted in the realization of synergy savings occurring much faster than we had expected. With respect to their diligence work, they asked good probing questions respectfully and quickly understood the particular dynamics of our company…most importantly, [they] deliver guidance and advice that is well thought out and grounded in fact and solid business judgment. I would not hesitate to recommend them for similar types of projects to the management teams or boards of directors of mid-market companies.”
-- Matthew S. Sanford, Principal HIG Capital,
$1.5 billion private equity fund
“Jim has been genuinely committed to our success and the quality of his advice
in helping me formalize Brick’s decision making and operating practices have proven invaluable. Jim will no doubt be part of future customer-centered planning initiatives.”
-- Jim Brickman, Founder & CEO, Brick Brewing Co.
$25 million microbrewery,
“We selected CustomerLAB for their broad knowledge of retail issues and rare
lack of vested interest with other suppliers to our industry. Their work was thorough, quick
and unbiased. Most importantly, we were able to act on their practical recommendations to
generate immediate results.”
-- Blaine Van Snick, Director Advertising & Promotions, Sobeys Grocery Stores
$11 billion grocery chain
“CustomerLAB understands retail from strategy to store level execution.
Their work is thorough and professional. We fully expect to invite Jim and his team
to help our clients tackle thorny retail challenges in future"
-- John Auriemma, COO, Sharpe Blackmore Saffer Marketing
“One of the main reasons we hired the firm was Jim Danahy’s excellent understanding
of the industry. Danahy is one of the most knowledgeable and dependable marketing
professionals with whom I have ever worked. I am proud to recommend Jim”
-- Neil Guliano, Senior Vice President CVS/Pharmacy, former Senior Vice President Revco,
Woonsocket, R.I., USA
“As COO of Clio/Oz, a leading North American fashion accessories company, with branded lines including Jones New York and Steve Madden, I retained CustomerLAB to help us optimize our operating efficiencies. Like few other consulting firms, they have the ability to implement what they recommend. Their work is professional and innovative. As a senior executive of another large diversified fashion company, I will not hesitate to retain CustomerLAB again.”
-- Liz Bradbeer, CFO, Jones New York Canada
Contact Information:
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CustomerLAB |
Telephone: 905.278.3824 |